Privacy Policy

Introduction

This Privacy Policy outlines the practices carried out by MYSTIQUE IBIZA ("we", "us", "our" or "the Company") in relation to information collected from users who access our website via www.mystique-ibiza.com ("Site"), or who share personal information with us (collectively, "Users").

The responsible authority under data protection laws, in particular the General Data Protection Regulation (GDPR): MYSTIQUE IBIZA

User rights

You may request: 

1. Receive confirmation of whether or not personal information about you is being processed, plus access to your stored personal information, together with supplementary information. 
2. Receive in a structured, general purpose, machine-readable format a copy of the personal information you provide directly to us. 
3. Request rectification of your personal information over which we have control.
4. Request erasure of your personal information. 
5. Object to our processing of your personal information. 
6. Request restriction of our processing of your personal information.
7. File a complaint or a claim with a supervisory authority.

Please note, however, that these rights are not definitive and may be subject to our own legitimate interests and regulatory requirements. 

If you wish to exercise any of the above rights, or to receive further information, please contact our Data Protection Officer ("DPO") using the details below:

hello@mystique-ibiza.com

Data Retention

We will retain your personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes and implement and enforce our policies. Retention periods will be determined taking into account the type of information collected and the purpose of the collection, taking into account the requirements applicable to the situation and the need to destroy obsolete and unused information as quickly as possible. Under applicable laws, we will retain records containing personal customer information, account opening documents, communications and any other information required by applicable laws and regulations. 

We may rectify, replace or delete inaccurate information at any time at our discretion.

Reasons for data collection 

The processing of your Personal Information (i.e. any information that can reasonably be used to identify you; hereinafter "Personal Information") is necessary for the performance of our contractual obligations to you, as well as to provide our services to you, protect our legitimate interests and comply with legal and financial laws to which we are subject.

By using the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to read this Privacy Policy carefully and to use it to make informed decisions. 

What information do we collect?

We collect two types of data and information from Users. 

The first type is non-identifying and non-identifiable information pertaining to Users, which may be collected through your use of the Site ("Non-Personal Information"). We do not know the identity of a User whose Non-Personal Information we collect. This information may include aggregated usage data and technical information transmitted by the device, both software and hardware (such as the type of browser and operating system the device uses, language preferences, access time, etc.), in order to improve the functionality of our Site. We also collect information about your activity on our Site (such as pages visited, web browsing, clicks, actions, etc.).

The second type of information is Personal Information which is individually identifiable information, that is, information that identifies an individual or can, without undue difficulty, identify an individual. This information includes:

Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (such as MAC addresses and UUIDs) and other information related to your activity on the Site.

Add types of personal information collected, along with their respective explanations.

Registration Information: When you register on our Site, you will be asked to provide us with certain information, such as your first and last name, email or postal address and other information.

How do we receive information about you?

We receive your personal information from a variety of sources:

When you voluntarily provide us with your personal information when you register on our Site,

When you use our Site or make use of our Site in connection with your use of our services,

From external providers, services and public records (such as traffic statistics providers).

How is the information used and with whom do we share the information?

We do not rent, sell or share User information with any third parties except as described in this Privacy Policy.

We may use the information for the following purposes:

Maintaining communication with you: to send you notifications regarding our services, providing you with technical information and troubleshooting any customer service issues you may have.

To communicate with you and keep you informed about our latest services and updates.

Display advertisements to you when you use our Site (see "Advertisements" for more information). 

Market and promote our websites and products (for more information, see "Marketing"). 

To carry out statistical and analytical studies and tests in order to improve the Site.

In addition to the various uses listed above, we may transfer or disclose Personal Information to our affiliated companies and sub-contractors.

Apart from the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third party providers, which may be located in different jurisdictions around the world, for any of the following purposes: 

Hosting and managing our Site

Providing our services to you, including a personalised display of our Site

To store and process such information on our behalf 

To serve advertisements to you and to assist you both in evaluating the success of our advertising campaigns and in retargeting any of our users

Provide you with marketing offers and promotional material relating to our Site and our services 

Conduct research, technical diagnostics or analysis

In addition, we may disclose information if we are reasonably certain that such disclosure may be useful or reasonably necessary to: (1) comply with any applicable law, regulation, legal process or governmental request; (2) enforce our policies (including our Agreement), including any investigation of potential violations thereof; (3) investigate, detect, prevent or take action regarding illegal activities or other violations, suspected fraud or security matters; (4) to establish or exercise our rights to defend ourselves against legal claims or complaints; (5) to prevent any harm or damage to the rights, property or safety of us, our users, yourself or any third party; or (6) to cooperate with law enforcement agencies and/or, if deemed necessary, to enforce intellectual property or other legal rights.

Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our site or access our services. 

A "cookie" is a small unit of information that a website assigns to your device while you are visiting the site. Cookies are very useful and can be used for a variety of purposes. These include enabling you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and our Services faster and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests, and to collect statistical data about the use of our Services. 

The Site uses the following types of cookies:

a. "session cookies", which are stored only temporarily during a browsing session to enable normal use of the system and are deleted from your device when you close your browser. 

b. "persistent cookies", which are only read by the site, are stored on your computer for a fixed period of time and are not deleted when you close your browser. These cookies are used when it is necessary to know your identity in case of frequent visits, for example, to allow us to store your preferences for the next login. 

c. "third party cookies", which are set by other online services that run content on the page you are visiting, for example, by third party analytics companies that monitor and examine access to the website.

Cookies do not contain any information that identifies you personally, but the personal information we store about you may be linked, by us, to information stored in and obtained from cookies. You can delete cookies by following the instructions in your device preferences. However, if you choose to disable cookies, some features of our Site may not function properly and your online experience may be limited.

We use a tool based on Snowplow Analytics technology to collect information about Site usage. This tool collects information such as how often users access the Site, what pages they visit, etc. It does not collect any personal information and is only used by the Site hosting and usage service provider to improve the Site and services.

Use of the command libraries (Google Web Fonts)

In order to present content correctly and visually appealing in all browsers, we use script and font libraries such as Google Web Fonts (https://www.google.com/webfonts) on this website. Google Web Fonts are transferred to the browser cache to prevent multiple loading. If your browser does not support Google Web Fonts or does not allow access, the content will be displayed with a default font. 

Calling script or font libraries automatically triggers a connection to the library operator. In theory, it is possible that the relevant library operators collect data, although, in that case, it is not clear for what purpose.

The privacy policy of the Google library operator is available here: https://www.google.com/policies/privacy.

Collection of information from third parties

Our policy only addresses the use and disclosure of information we collect from you. With respect to the disclosure of information you provide to other parties or sites across the Internet, various regulations may apply to such disclosure or use of information. Accordingly, we encourage you to read the terms and conditions and privacy policy of each party to whom you choose to disclose information. 

This Privacy Policy does not apply to the practices of companies not owned or controlled by us, nor does it apply to anyone not employed by or under our direction, including any third parties who may disclose information as set forth in this Privacy Policy. 

How do we protect your information?

We pay special attention to implementing and maintaining the security of both the Site and your information. While we take reasonable steps to secure information, we cannot be responsible for the acts of anyone who gains unauthorised access to or misuses our Site, and we make no warranties, express, implied or otherwise, that such access will be prevented.

Transfer of data outside the EEA 

Please note that some recipients of data may be located outside the European Economic Area. In such cases, we will provide your data only to those countries whose level of data protection has been approved by the European Commission, or we will put in place an agreement to ensure an adequate level of data protection.

Advertising

We may use third-party advertising technology for the purpose of displaying advertisements when you access the Site. This technology uses your information in relation to your use of the Services in order to serve ads to you (for example, by including third party cookies in your web browser). 

You may opt-out of inclusion in numerous third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). For more information about this practice of NAI and DAA members, as well as your choices regarding the use of your information by these companies, including how to opt-out of inclusion in third-party ad networks operated by NAI and DAA members, please visit their respective websites: http://optout.networkadvertising.org/#!/ and http://optout.aboutads.info/#!/.

Marketing

We or our third party sub-contractors may use your Personal Information, such as your name, email address, telephone number, etc., in order to provide you with promotional material relating to our services that we think may be of interest to you. 

Out of respect for your right to privacy, we also provide you with the means to opt-out of receiving marketing offers from us along with such material. If you unsubscribe, we will remove your e-mail address or telephone number from our marketing mailing lists. 

Please note that even if you have unsubscribed from receiving commercial e-mails from us, we may still send you other important e-mail communications without offering you the option to opt-out of receiving them. These communications may include customer service announcements or administrative notices.

Corporate Transaction

We may share information in the event of a corporate transaction (such as the sale of a substantial part of our business, a merger or an asset sale). In such a case, the acquiring or transferee company will assume the rights and obligations described in this Privacy Policy.

Minors

We understand the importance of protecting the privacy of children, especially in an online environment. The Site is not designed or intended for use by children. Under no circumstances will we allow minors to use our services without the consent or prior authorization of a parent or legal guardian. We do not knowingly collect any Personal Information from minors. If a parent or legal guardian becomes aware that his or her child has provided us with Personal Information without his or her consent, he or she should contact us at www.mystique-ibiza.com. 

Updates or Changes to this Privacy Policy

We reserve the right to periodically modify or revise this Privacy Policy, which changes will be effective at the time the revised or modified Privacy Policy is posted. The latest revision will be reflected in the "Last Modified" section. Your continued use of the Platform following notice of such modifications on our website constitutes your acknowledgement and consent to such modifications to the Privacy Policy and your acceptance of the terms of such modifications.

How to Contact Us

If you have any general questions about the Site or the information we collect from you and our use of it, you can contact us at www.mystique-ibiza.com.

LAST MODIFIED: 22/08/2022